HELP CENTRE
Payments & Pricing
How pricing works, what's included, and billing questions.
FULL GUIDE
How much does it cost to rent through LuxFlat Direct?
The full cost breakdown — all-inclusive rent, the one-time fee each side pays, deposits, and how it compares to a traditional agency.
Common questions
Yes. Every listing includes electricity, water, heating and building/service charges in the monthly rent shown. There are no separate utility bills to set up.
Rent is paid monthly through the platform, so everything stays in one place and you always have a record of what was paid and when. The payment details for your tenancy are confirmed with you before you move in.
No ongoing commission. Landlords pay a one-time service fee of 20% of the first month's rent when a tenancy is confirmed — nothing is taken from rent after that.
Yes, a deposit applies. The amount is set by the individual landlord and varies by listing, and it is shown to you before you send a request. It is held for the duration of the tenancy and returned at the end, subject to the condition of the property.
If a payment does not go through, we get in touch so it can be sorted quickly. Our team contacts both the tenant and the landlord, and we work with you to resolve it before it becomes a problem for the tenancy.
Still need help?
Message us on WhatsApp for a quick answer, or send us the details and our team will come back to you.